Refund Policy

Last updated: 26 June 2026

1. General Refund Position

Refunds are assessed case-by-case in line with applicable law and the nature of the product supplied.

2. Custom and Made-to-Order Products

Custom or made-to-order products are generally non-refundable once production has started, except where required by law or in cases of confirmed manufacturing defects.

3. Stock Products

Unused stock products may qualify for refund if returned in original condition and packaging within the approved return period, subject to inspection.

4. Defective or Incorrect Items

If an item is defective or incorrectly supplied, notify us as soon as possible with order details and supporting photos. We will assess and offer repair, replacement, credit, or refund where appropriate.

5. Processing Time

Approved refunds are usually processed within 7 to 14 business days back to the original payment method, where available.

6. Non-Refundable Costs

Delivery, handling, special-order, and onsite service fees may be non-refundable once incurred unless otherwise agreed in writing.

7. Contact

To request a refund assessment, please contact us.