Exchange Policy

Last updated: 26 June 2026

1. Eligibility

Exchange requests are evaluated based on product type, condition, and whether the item is standard stock or custom-manufactured.

2. Custom Products

Custom-made products are generally not exchangeable unless there is a confirmed manufacturing fault or supply error attributable to BD Glazing & Aluminium.

3. Stock Products

Stock items may be exchanged if unused, in original condition, and returned within the approved period, subject to inspection and stock availability.

4. Price Differences

If the replacement product has a different value, any price difference will be payable by the customer or credited by BD Glazing & Aluminium as applicable.

5. Collection and Delivery Costs

Delivery and collection costs related to exchanges may apply, except where an exchange results from our supply error or confirmed defect.

6. Exchange Process

To request an exchange, provide your order number, product details, and reason for the request. Our team will advise the next steps after review.

7. Contact

For exchange requests, please contact us.